Frequently asked questions

Most areas in KL & Selangor get same-day service if you reach out before mid-afternoon. We'll confirm a realistic time window over WhatsApp once we know your location and the problem.

We charge a checking fee from RM60 for the technician to diagnose the fault on-site. You'll get an upfront quote before any repair work starts — no surprise charges. If you go ahead with the repair, ask us about the checking fee being absorbed into the job (confirm current policy on WhatsApp).

Yes — repairs come with a 1-month warranty covering the part and labour for the issue we fixed. If the same problem returns within that period, contact us and we'll sort it out.

We repair all major brands sold in Malaysia — Samsung, LG, Panasonic, Toshiba, Electrolux, Sharp, Hitachi, Midea, Bosch, Hisense, Haier, Beko, Elba and more. See our full brands list for details.

We cover Kuala Lumpur and Selangor, including Petaling Jaya, Shah Alam, Subang Jaya, Puchong, Klang, Cheras, Ampang, Putrajaya, Kajang and Bangi. Not sure if we reach you? Just ask on WhatsApp.

WhatsApp is the fastest way to reach us — send a message describing the issue and your area, and we usually reply within 15 minutes. You can also use our online booking form or call directly if you prefer.

Fill in your appliance type, the problem, your preferred date/time and address. We'll open WhatsApp with everything pre-filled so you can send it straight to us — we'll confirm your slot from there. Nothing is booked until we confirm.

It depends on the cause. A blocked vent, faulty thermostat, or dirty condenser coil is a cheap, quick fix. A failing compressor or refrigerant leak costs more. Our technician diagnoses on-site and quotes both scenarios before doing any work.

Usually yes, if the machine is under 7–8 years old and the fault isn't the motor/main control board. Our technician will give you an honest repair-vs-replace recommendation on-site, based on the age, part cost, and condition — not a sales pitch.